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ADA Class Action Lawsuits – Website Accessibility Risks & Fines
Class action lawsuits are one of the fastest-growing legal threats for businesses with inaccessible websites. Under the Americans with Disabilities Act (ADA), companies that fail to provide accessible digital services can face lawsuits from groups of plaintiffs, leading to massive settlements, fines, and long-term compliance obligations.
👉 The easiest way to avoid becoming a target is to run a Free ADA Website Audit today.

Why ADA Class Action Lawsuits Are Increasing
- Law firms target entire industries with copy-paste lawsuits.
- Plaintiffs often claim websites fail WCAG standards for users with disabilities.
- Class actions can result in millions in damages, far higher than individual lawsuits.
- Small businesses are increasingly at risk — not just Fortune 500 companies.
Examples of ADA Class Action Lawsuits
- Target Corporation (2006) – Website inaccessible to blind customers (screen readers) – $6,000,000 + mandatory WCAG compliance
- Netflix (2012) – Streaming content lacked closed captions – Multi-million-dollar settlement + full captioning
- Bank of America (2014) – Online banking services inaccessible – Compensation + full WCAG 2.0 compliance
- Nike (2017) – Online store inaccessible – Multi-million-dollar settlement + accessibility monitoring
- Amazon (2017) – Website inaccessible to screen readers – Multi-million-dollar settlement + mandatory remediation
- Winn-Dixie Supermarkets (2017–2021) – Website blocked blind customers from filling prescriptions online – Court-ordered compliance + fines (exact amounts not disclosed)
- H&R Block (2014) – Website and mobile app inaccessible to screen readers – $100,000 civil penalty + WCAG compliance
- Peapod (2014) – Grocery delivery website inaccessible to blind users – Redesign + WCAG 2.0 AA compliance
ADA Fines & Penalties
Businesses that fail to comply with ADA can face serious financial consequences:
- Civil Penalties (per DOJ):
- Up to $75,000 for the first violation
- Up to $150,000 for repeat violations
- Settlements in Class Action Lawsuits:
- Ranges from $2 million – $6 million+, depending on company size and impact
- Remediation Costs:
- Redesigning inaccessible websites and apps can cost $50,000 – $500,000+
- Attorney Fees:
- Often covered by defendants in class action settlements
- Reputation Damage:
- Negative press and social media backlash can impact revenue and brand trust
Key Takeaway: Ignoring ADA compliance can cost your business millions in fines, settlements, and remediation — plus lasting damage to your brand.
Major ADA Website Lawsuits & Fines (Text Table)
Company | Year | Issue | Settlement / Fine |
---|---|---|---|
Target Corporation | 2006 | Website inaccessible to blind customers (screen readers) | $6,000,000 + mandatory WCAG compliance |
Netflix | 2012 | Streaming content lacked closed captions | Multi-million-dollar settlement + full captioning |
Bank of America | 2014 | Online banking services inaccessible | Compensation + full WCAG 2.0 compliance |
Nike | 2017 | Online store inaccessible | Multi-million-dollar settlement + accessibility monitoring |
Amazon | 2017 | Website inaccessible to screen readers | Multi-million-dollar settlement + mandatory remediation |
Winn-Dixie Supermarkets | 2017–2021 | Website blocked blind customers from filling prescriptions online | Court-ordered compliance + fines (exact amounts not disclosed) |
H&R Block | 2014 | Website and mobile app inaccessible to screen readers | $100,000 civil penalty + WCAG compliance |
Peapod | 2014 | Grocery delivery website inaccessible to blind users | Redesign + WCAG 2.0 AA compliance |
Industries Most at Risk
- E-commerce & retail
- Financial services
- Healthcare & pharmacies
- Hospitality & travel
- Education & online learning platforms
How to Protect Your Business
- Run a Free ADA Website Audit to detect compliance issues.
- Follow WCAG Guidelines for ADA compliance.
- Review obligations under ADA Title II and ADA Title III.
- Monitor your site continuously to prevent new violations.
Key Takeaway
ADA class action lawsuits and fines are rising. Companies of all sizes can be targeted, and settlements often reach millions of dollars. Proactive accessibility is the best way to avoid financial penalties, lawsuits, and reputational damage.